Return to Help Index
|How do I create an account?|
|1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
|How do I edit my account information?|
|Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.|
|How much is my shipping?|
|Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.|
|I forgot my password.|
|Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.|
|How do I return my product?|
|Please click here for more information on returning an item.|
|I received the wrong product.|
|If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.|
|What is your return policy?|
We have a standard 30-day Return Policy. If you have made a purchase and would like to return it, please Contact Us within 30 days of purchase to receive your Return Merchandise Authorization number (RMA#), and directions with an approved return address.
No goods will be accepted for return after 30 days. All returns must be standard stock.
There are no returns on Special or Custom Orders. Additionally, there are no returns on items made of the following materials: Natural Kynar (NK), Natural Polypropylene (NP), Polypropylene (PP), and High-Density Polyethylene (HDPE).
Over-heated Hydrogen Generators, or products damaged due to misuse or neglect, are not eligible for return or refund.
Upon issuance of the RMA#, returned items must be postmarked within 5 days. Buyer shall assume all costs of return shipping 1. All items are subject to a 15% restocking fee. Any approved return item postmarked more than 5 days from the date of RMA# issuance, may be subject to up to a 20% restocking fee.
Any refund due will be processed within 5 business days of receipt of returned item(s) to the approved return address. Refunds shall be in the amount of the purchase price, less shipping 2 and any applicable fees3. Refunds may take some time to appear back in your account.
All returned items will be inspected upon receiving, before issuance of any refund. Buyer may be required to provide additional information including, but not limited to, detailed descriptions and/or pictures, to determine return eligibility. If items were damaged in transit, we will require photographic evidence of exterior package condition, as well as the condition of contents, for submission of any eligible shipping insurance claims.
|When will my order ship?|
|Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.|